Need Help? - 0800 43 46 494 How did we do?

Why us?

Based in the Eastern Counties, UKBC is a well-established family-owned and run heating engineering firm with an outstanding reputation for quality and speed of service.

Established in 2007 by Sean Whiting, UKBC has built an outstanding reputation for first-class customer service, workmanship of the highest quality, flexibility and fast response times.

After ten years as a British Gas engineer, Sean was convinced that customers in the region deserved the best of both worlds - first-class technical skills but with the great benefits of flexibility, dependability and speed of response that can only be provided by a local firm that employs its own engineers and support staff and is committed to genuine customer service.

Today, we are considerably larger than in 2007 and as we continue to grow we will maintain the standards that set us apart.

Our customers recognise the importance of getting the best engineers to keep their boiler in tip-top condition, ensuring boiler efficiency, safety and longevity. All UKBC engineers are registered with Gas Safe, the United Kingdom’s official body which protects the public against unqualified engineers and dangerous gas work.

You can book an appointment for a specific hour to suit you. When one of our fully trained Gas Safe or OFTEC registered engineers arrives, you will find them courteous and efficient, and that they work cleanly with the minimum of fuss.
We provide fixed priced quotes and do not charge by the hour so you’ll find our prices are highly competitive.
We employ all our engineers and support staff, so you won’t have the trouble of dealing with subcontractors and call centres.


Download our brochure

We cover a large area of the South-East so check the list below to make sure that we can help take care of your boiler.

 

What our customers say

Fantastic service. Reported a fault in the morning and had a call back to arrange a visit within 45 minutes. Engineer attended a couple of hours later (stuck valve switch) and had it all up and running again. Compare this with standard British Gas appointments which are 1-2 weeks in the future (if you're lucky).

excellent company - well organised and very tidy workers

Philippa — Saffron Walden

Very knowledgeable, on time, covid aware, and fixed our boiler for a fraction of the price of a new one.

Stewart — Buntingford

They were professional and super helpful in figuring out the best options for us to suit our budget. The engineer who came around was super respectful of the fact that we had to maintain social distancing. He also did a very neat job of fitting in the new combi boiler.

Jenn — Stevenage

Excellent service. Clean and most efficient installation. Excellent after care.

Patricia — Thetford

Excellent staff, very conscientious.

Maria — Harlow

Very efficient service throughout. The knowledgeable survey guy came when arranged and discussed what boiler was needed. Quote was emailed same day then boiler was installed 3 days later. Follow up phone call and documents emailed the next day. All in all a 5* service. Would recommend.

Alison — Cambridge

Fantastic service. Reported a fault in the morning and had a call back to arrange a visit within 45 minutes. Engineer attended a couple of hours later (stuck valve switch) and had it all up and running again. Compare this with standard British Gas appointments which are 1-2 weeks in the future (if you're lucky).

excellent company - well organised and very tidy workers

Philippa — Saffron Walden

Very knowledgeable, on time, covid aware, and fixed our boiler for a fraction of the price of a new one.

Stewart — Buntingford

They were professional and super helpful in figuring out the best options for us to suit our budget. The engineer who came around was super respectful of the fact that we had to maintain social distancing. He also did a very neat job of fitting in the new combi boiler.

Jenn — Stevenage

Excellent service. Clean and most efficient installation. Excellent after care.

Patricia — Thetford

Excellent staff, very conscientious.

Maria — Harlow

Very efficient service throughout. The knowledgeable survey guy came when arranged and discussed what boiler was needed. Quote was emailed same day then boiler was installed 3 days later. Follow up phone call and documents emailed the next day. All in all a 5* service. Would recommend.

Alison — Cambridge

Fantastic service. Reported a fault in the morning and had a call back to arrange a visit within 45 minutes. Engineer attended a couple of hours later (stuck valve switch) and had it all up and running again. Compare this with standard British Gas appointments which are 1-2 weeks in the future (if you're lucky).

excellent company - well organised and very tidy workers

Philippa — Saffron Walden

Very knowledgeable, on time, covid aware, and fixed our boiler for a fraction of the price of a new one.

Stewart — Buntingford

They were professional and super helpful in figuring out the best options for us to suit our budget. The engineer who came around was super respectful of the fact that we had to maintain social distancing. He also did a very neat job of fitting in the new combi boiler.

Jenn — Stevenage

Excellent service. Clean and most efficient installation. Excellent after care.

Patricia — Thetford

Excellent staff, very conscientious.

Maria — Harlow

Very efficient service throughout. The knowledgeable survey guy came when arranged and discussed what boiler was needed. Quote was emailed same day then boiler was installed 3 days later. Follow up phone call and documents emailed the next day. All in all a 5* service. Would recommend.

Alison — Cambridge

We provide a reliable breakdown service that you can trust and count on when something goes wrong We provide a reliable breakdown service that you can trust and count on when something goes wrong
Our emergency telephone lines are managed 24hrs a day, 7 days a week, 365 days a year by our own team in the UK Our emergency telephone lines are managed 24hrs a day, 7 days a week, 365 days a year by our own team in the UK
In the event of a Boiler or Heating system breakdown, we will aim to attend your home within 24 hours of your call In the event of a Boiler or Heating system breakdown, we will aim to attend your home within 24 hours of your call

Our approach

We work to the highest standards and apply best practice at all times , ensuring quality, efficiency and legal compliance
We do not unnecessarily condemn boilers, carry out unnecessary work, suggest unnecessary repairs or encourage unnecessary purchases
We do not use subcontractors or call centres
We listen to the customer’s needs so no one’s time is wasted
We put our self in the customer’s shoes
We keep the customer informed
We are open and honest with the customer at all times to ensure a pleasant and stress free service
We strive to deliver beyond customer expectations at all times