Privacy & Cookies Policy

UK Boiler Care Limited is committed to protecting the privacy of our users and customers. This privacy policy ("Privacy Policy") is intended to inform you on how we gather, define, and utilise your Information (as defined below).

  • It applies to Information collected by us or provided by you over our Website (including the mobile-optimised version of the website accessible from your portable hand-held device) or in any other way (such as over the telephone). It is also intended to assist you in making informed decisions when using our Website, our products and services. Please take a minute to read and understand the policy.

  • All your personal Information shall be held and used in accordance with the EU General Data Protection Regulation 2016/679 ("GDPR") and national laws implementing GDPR and any legislation that replaces it in whole or in part and any other legislation relating to the protection of personal data. If you want to know what information we collect and hold about you, or to exercise any of your rights as set out in section 6 below, please write to us at the below address or via email:
    info@ukboilercare.co.uk:
    UK Boiler Care Limited,
    9 Bladon Way,
    Haverhill,
    Suffolk,
    CB9 0AB,
    United Kingdom

  • UK Boiler Care Limited is the controller of your Information for the purposes of the GDPR and is a company registered under number 06407776.

 

1.   WHAT INFORMATION DO WE COLLECT ON OUR WEBSITE? 

When you visit our Website (including the mobile-optimised version of the website accessible from your portable hand-held device) you may provide us with Information in a number of ways:

  • by corresponding with us by email, in which case we may retain the content of your email messages together with your email address and our responses; 

  • we may collect information about your computer, including where available your IP address, operating system, browser type and the geographical location of your computer, for system administration purposes. We may also report aggregate information to our advertisers. This is statistical data about browsing actions and patterns and does not identify you as an individual.

 

2.   HOW WE USE YOUR INFORMATION

We will hold, use and disclose your Information for our legitimate business purposes including: 

  • to keep you up to date about important changes to our business;

  • to direct-market services, advise you of news and industry updates and other information. Before we do so, you will be given an option to opt-in to such communications and an option to unsubscribe will also be provided with each communication;

  • to apply profiling technology which analyses our customers’ engagement with our direct marketing communications, activity and interests so that we can send you content that is relevant to you;

  • to answer your queries and emails;

  • to release Information to regulatory or law enforcement agencies, if we are required or permitted to do so.

 

3.   THE LEGAL BASIS FOR PROCESSING YOUR INFORMATION 

Under GDPR, the main grounds that we rely upon in order to process your Information are the following:

  • Necessary for compliance with a legal obligation – we are subject to certain legal requirements which may require us to process your Information. We may also be obliged by law to disclose your Information to a regulatory body or law enforcement agency;

  • Necessary for the purposes of legitimate interests - either we, or a third party, will need to process your Information for the purposes of our (or a third party's) legitimate interests, provided we have established that those interests are not overridden by your rights and freedoms, including your right to have your information protected. Our legitimate interests include responding to requests and enquiries from you or a third party, optimising our website and customer experience, informing you about our products and services and ensuring that our operations are conducted in an appropriate and efficient manner;

  • Consent – in some circumstances, we may ask for your consent to process your information in a particular way.

 

4.   HOW WE SHARE YOUR INFORMATION

In certain circumstances, we will share your information with other parties. Details of those parties are set out below along with the reasons for sharing it.

  • Trusted third parties: In order to provide certain services, we will share your information with third-party service providers such as agencies and email logistics providers. We will not share your data with any third party where it is not necessary to do so to provide a service to you.

  • Regulatory and law enforcement agencies. As noted above, if we receive a request from a regulatory body or law enforcement agency, and if permitted under GDPR and other laws, we may disclose certain personal information to such bodies or agencies.

 

5.   HOW LONG WE HOLD YOUR INFORMATION

We will only retain your Information for as long as is necessary for the purpose or purposes for which we have collected it. The criteria that we use to determine retention periods will be determined by the nature of the data and the purposes for which it is kept. For example, if we receive your Information when you apply for a job, we will retain your data for as long as is necessary to process your application and maintain application statistics. We will not directly market to you for longer than three (3) years, unless you consent to receive direct marketing by opting in again before the expiry of that three (3) year period. In certain circumstances, once we have deleted or anonymised your data, we may need to retain parts of it (for example, your email address), in order to comply with our obligations under GDPR or other legislation, or for fraud detection purposes.

 

6.   YOUR RIGHTS RELATING TO YOUR INFORMATION

You have certain rights in relation to the personal information we hold about you. Details of these rights and how to exercise them are set out below. We will require evidence of your identity before we are able to act on your request.

  1. Right of Access. You have the right at any time to ask us for a copy of the Information about you that we hold, and to confirm the nature of the Information and how it is used. Where we have good reason, and if the GDPR permits, we can refuse your request for a copy of your Information, or certain elements of the request. If we refuse your request or any element of it, we will provide you with our reasons for doing so.

  1. Right of Correction or Completion. If Information we hold about you is not accurate, or is out of date or incomplete, and requires amendment or correction you have a right to have the data rectified, updated or completed. You can let us know by contacting us at the address or email address set out above.

  1. Right of Erasure. In certain circumstances, you have the right to request that Information we hold about you is erased e.g. if the Information is no longer necessary for the purposes for which it was collected or processed, or our processing of the Information is based on your consent and there are no other legal grounds on which we may process the Information.

  1. Right to Object to or Restrict Processing. In certain circumstances, you have the right to object to our processing of your Information by contacting us at the address or email address set out above. For example, if we are processing your Information on the basis of our legitimate interests and there are no compelling legitimate grounds for our processing which override your rights and interests. You also have the right to object to use of your Information for direct marketing purposes. You may also have the right to restrict our use of your Information, such as in circumstances where you have challenged the accuracy of the Information and during the period where we are verifying its accuracy.

  1. Right of Data Portability. In certain instances, you have a right to receive any Information that we hold about you in a structured, commonly used and machine-readable format. You can ask us to transmit that Information to you or directly to a third-party organisation.

This right exists in respect of Information that:

  • you have provided to us previously; and

  • is processed by us using automated means.

While we are happy for such requests to be made, we are not able to guarantee technical compatibility with a third-party organisation's systems. We are also unable to comply with requests that relate to Information of others without their consent

You can exercise any of the above rights by contacting us at the address or email address set out above. You can exercise your rights free of charge.

Most of the above rights are subject to limitations and exceptions. We will provide reasons if we are unable to comply with any request for the exercise of your rights.

 

7.    CONSENT

To the extent that we are processing your Information based on your consent, you have the right to withdraw your consent at any time. You can do this by unsubscribing via the link provided in any direct marketing communication or contacting us at the address or email address set out above.

 

8.   COOKIES

Similar to other commercial websites, our Website uses a technology called "cookies" and web server logs to collect information about how our Website is used. A cookie is a very small text document, which often includes an anonymous unique identifier. When you visit a website, that site's computer asks your computer for permission to store this file in a part of your hard drive specifically designated for cookies.

Information gathered through cookies and web server logs may include the date and time of visits, the pages viewed, time spent at our Website, and the websites visited just before and just after our Website.

Cookies, in conjunction with our web server's log files, allow us to calculate the aggregate number of people visiting our Website and which parts of the website are most popular. This helps us gather feedback so that we can improve our Website and better serve our customers. Cookies do not allow us to gather any personal information about you and we do not generally store any personal information that you provided to us in your cookies.

 

9.   CHANGES TO OUR PRIVACY POLICY

This privacy policy can be changed by us at any time. If we change our privacy policy in the future, we will advise you of material changes or updates to our privacy policy by email, where we are holding your email address.

 

10. COMPLAINTS

If you are unhappy about our use of your Information, you can contact us at the address or email address above.

The Customer is Always Right

Excellent service

Excellent service. Arrived on time and carried out the installation in a neat and timely manner. Highly recommended.

Date of experience: 10 May 2023

New boiler always a major upheaval

New boiler always a major upheaval, but installation was very professionally carried out by the team of Adam Oakley and…

Date of experience: 24 February 2023

Excellent service and professional…

Excellent service and professional advice given. Arrived on time and although Jake encountered some unexpected problems…

Date of experience: 20 February 2023

UK Boiler Care are truly tremendous…

UK Boiler Care are truly a tremendous company!

UK Booker Care really understands its customers by providing…

Date of experience: 25 January 2023

If your boiler fails - call UKBC

Our boiler broke down on Christmas Day. Sean at UKBC responded on the 26th and had a new boiler installed by the end of…

Date of experience: 30 December 2022

Professional, polite, friendly and knowledgeable

I cannot recommend UK Boiler Care enough, everyone I have dealt with has been friendly, professional, polite and knowledgeable.

Date of experience: 16 December 2022

UK Boiler Care (UKBC) did a fantastic job!

UK Boiler Care (UKBC) did a fantastic job installing our new Vaillant boiler. Great customer relations before and after…

Date of experience: 24 November 2022

One of the best boiler companies

This is my second boiler from Boiler UK over a 20 year period. I also have boiler insurance with them. They are an excellent…

Date of experience: 23 October 2022

Boiler problems that needed a quick result…

We were having trouble with our indoor pool boiler .
Uk boiler care were very professional and explained everything…

Date of experience: 20 October 2022

An urgent call to them with concerns…

An urgent call to them with concerns about fumes and oil leak in boiler - they were out the very next day to investigate…

Date of experience: 18 October 2022

UK Boiler Care replaced a faulty boiler and upgraded an existing system...

UK Boiler Care replaced a faulty boiler, which had never been very effective in heating all the radiators and warming…

Date of experience: 07 September 2022

The installer was a very…

The installer was a very friendly, professional & tidy,he explained things to me & answered any questions I asked

Date of experience: 19 September 2022

UKBC highly recomended

The staff at the office a very helpful, polite and knowledgable. The Engineers a very proffesional and very good at explaining…

Date of experience: 18 October 2022

Great service

Great service, thank you.

Date of experience: 14 October 2022

Effective, efficient service one where I have never been let down.

When calling with problem the telephone is answered quickly, Reception listens and advises. Engineers respond quickly,…

Date of experience: 19 October 2022

Excellent

All went to plan, friendly chap. Had issues after installing but call our experience was excellent

Date of experience: 05 September 2022

Boiler

Excellent customer service and highly professionals

Date of experience: 17 October 2022

I recommend this great service!

Really impressed by this professional and efficient service.

Date of experience: 05 July 2022

Good company & service.

We had a new boiler installed and commissioned by UK boiler care at the end of the summer. Having used it for the first…

Date of experience: 10 January 2022

Recommended for boiler installation

Recommended for boiler installation. Very efficient installation of new system boiler in a morning and all well so far.

Date of experience: 02 January 2022

UK BOILER CARE INSTALLATION

UK Boiler care installed our new boiler recently.From the moment the site survey was completed to final installation their…

Date of experience: 16 December 2021

What a professional service

What a professional service - from quote to finished installation. The job was completed in a day, as promised,
with…

Date of experience: 13 December 2021

UKBC delivered as promised

UKBC promptly provided a fixed price quotation for boiler replacement where others did not. The wait for installation…

Date of experience: 10 December 2021

Fantastic service from start to finish

I cannot rate UK Boiler Care highly enough. Prompt to quote and we were able to book in quickly too. Adam was friendly…

Date of experience: 10 December 2021

Excellent service and installation by…

Excellent service and installation by UK Boiler Care. We are very happy with our new efficient gas boiler.

Date of experience: 02 December 2021

I was really impressed with UKBC.

I was really impressed with UKBC.
From the first callout to assess my old boiler to the installation of the new,…

Date of experience: 22 October 2021

Very efficient sales staff and the…

Very efficient sales staff and the gentleman who did the installation couldn't have been more helpful

Date of experience: 01 October 2021

Oil Boiler Replacement experiences

The initial survey was very brief. The fixed price quote was spot on my own estimate. The only downside was that we could…

Date of experience: 30 September 2021

A good experience

The initial site survey was very thorough and all of our questions and concerns were addressed. A detailed quote was produced…

Date of experience: 29 September 2021

Recommended without hesitation

The visit for a quote was prompt, and the paperwork arrived very quickly. When I called to arrange a date to fit the new…

Date of experience: 29 September 2021

Excellent service - definitely recommended!

We were really pleased with the high level of service we received from UK Boiler Care. They assesed our old boiler first…

Date of experience: 28 September 2021

excellent service. Vaillant boiler…

The fitter arrived at 8am and worked all day to fit our new boiler he made a very neat job and works a treat well done…

Date of experience: 28 September 2021

Fair estimate and good install

Estimate fair and provided quickly with good explanation.
Installation date agreed and team Ben turned up on time…

Date of experience: 27 September 2021

Excellent service

Date of experience: 27 September 2021

First class service

Our expectation based on the recent experiences of various tradesmen was not high. However, we were very pleasantly surprised.…

Date of experience: 27 September 2021

UK Boilers. GREAT JOB

UK Boilers installed a new Valiant Combi boiler, new column radiators and upgraded most of my pipe work.
The original…

Date of experience: 27 September 2021

I was nervous about the unexpected need…

I was nervous about the unexpected need to replace our gas boiler and called several suppliers. The courteous and professional…

Date of experience: 27 September 2021

The team turned up when planned

The team turned up when planned, did not stop throughout the day.Completed the job to a great standard and left thr house…

Date of experience: 25 May 2021

Recommended

Shaun came very promptly and surveyed our heating system and deceased oil boiler. He quoted for a new boiler and gave…

Date of experience: 24 May 2021

Very professional workers. They did a…

Very professional workers. They did a great job. Would highly recommend this company.

Date of experience: 24 April 2021

Professional, flexible, great service all round

Really happy with the service I received from UKBC. On seeking quotations they were the only company that agreed to move…

Date of experience: 19 April 2021

Absolutely fantastic service

Absolutely fantastic service. UK Boiler Care were reliable, trustworthy, knowledgeable, professional and the installation…

Date of experience: 15 April 2021

Very helpful Leak found and fixed and…

Very helpful Leak found and fixed and also helped me with my issue with my Nest. so very pleased.

Date of experience: 23 March 2021

Engineer turned up on time

Engineer turned up on time, was very efficient at his job cleaned up afterwards very glad I used UK boiler care

Date of experience: 18 March 2021

Tip top service

The service and support provided is first class. The engineer David was on time and very professional.

Date of experience: 17 March 2021

Efficiently installed new boiler system

Date of experience: 16 March 2021

Installation of new boiler and controls

Installation of new boiler and new radiators.

Very good service from initial consultation to end of the process

Date of experience: 16 March 2021

Good service from a local company

From the outset the advice given by Sean was excellent and then installation by Adam went without any hitches, good service…

Date of experience: 16 March 2021

Replaced big combi boiler with integral…

Replaced big combi boiler with integral water storage with smaller and simpler boiler. Easy to contact and liaise with…

Date of experience: 16 March 2021

Great service and attention to detail

Great service and attention to detail, prompt call out too which helped, no hesitation in recommending these guys.

Date of experience: 12 March 2021

An excellent installation

An excellent installation carried out with minimum fuss and mess. I cannot speak too highly of the installation engineer…

Date of experience: 10 March 2021

Prompt visit and quote for a boiler…

Prompt visit and quote for a boiler replacement, very knowledgeable team. Then followed by fast and professional installation…

Date of experience: 09 March 2021

Had problem with pump causing boiler to…

Had problem with pump causing boiler to cut out. Was replaced within 3 days. Great customer service and care.

Date of experience: 09 March 2021

Very professional and knowledgeable…

Very professional and knowledgeable workmen. Left the house tidy and highly recommend them

Date of experience: 09 March 2021

Great service from UK Boiler care…

Great service received yesterday from UK boiler care. Engineer arrived on time and was polite and friendly throughout.…

Date of experience: 09 March 2021

I can't be positive enough about UKBC…

I…

Date of experience: 09 March 2021

UK Boiler Care - Does what it says excellently.

Excellent - Very trustworthy and I cannot fault them at all. I would not hesitate to recommend this company.

Date of experience: 09 March 2021

Fantastic service

Fantastic service. Reported a fault in the morning and had a call back to arrange a visit within 45 minutes. Engineer…

Date of experience: 15 February 2021

EXCELLENT- HIGHLY RECOMMENDED

EXCELLENT! Sean visited to inspect and quote. Very knowledgable and gave sound advice. NO hard selling - just the FIXED…

Date of experience: 01 February 2021

Excellent company and 5* service…

Excellent company and 5* service throughout. Would definitely recommend and use again. Thanks for all your help!

Date of experience: 08 December 2020

Recently used this company for a rental…

Recently used this company for a rental property and they were really efficient and thorough. I will definitely be using…

Date of experience: 30 November 2020

Really impressed with the service…

Really impressed with the service levels and the precautions in place for COVID. Highly recommend for boiler care and…

Date of experience: 25 November 2020

Great service

Great service, the engineers were professional and friendly. I highly recommend them.

Date of experience: 24 November 2020

Impressive and reliable service!

I have a silver package which costs me £12.99 per month. I have had to use the repair services a few times. It's great…

Date of experience: 24 November 2020

Very Professional with Excellent Communication

I've recently signed up to their Gold Cover Plan for several rental properties and my personal home. Dave, the engineer,…

Date of experience: 23 November 2020

I was contacted within an hour and my…

I was contacted within an hour and my service was booked the same day. Simple easy to use the system. The engineer who…

Date of experience: 23 November 2020

Couldn't recommend higher

They were extremely helpful in fixing my boiler when it broke down, they responded really quickly and helped with everything.…

Date of experience: 23 November 2020

A very high quality service!

UK Boiler Care replaced my boiler after the old one failed unexpectedly. The process was quick and easy to arrange and…

Date of experience: 23 November 2020

Brilliant service

Brilliant service from a totally professional, reliable and caring company.

Date of experience: 20 August 2020

Professional service and people service…

Professional service and people service great

Date of experience: 20 August 2020

The guy who fitted the boiler was very…

The guy who fitted the boiler was very professional ,helpful and friendly,i would recommend to any one

Date of experience: 20 August 2020

Adam Oakley was on time and worked…

Adam…

Date of experience: 18 June 2020

Gas Boiler and Central heating

I have a really good experience with UK Boiler Care, all staff were very professional and helpful, the gas engineer Adam…

Date of experience: 18 June 2020

Had a new boiler, done as promised…

Had a new boiler, done as promised, has been first class, for three months now, a tap stuck and the engineer was round…

Date of experience: 18 June 2020

Problem solved

Great service. Solved a problem we’d had for years that other outfits couldn’t. Very happy with all aspects of installation.…

Date of experience: 18 June 2020

Fast informative new boiler fitted…

Fast…

Date of experience: 12 June 2020

Very efficient and very polite

Date of experience: 11 June 2020

Professional service

Good service, the engineers were professional and tidy in their work. The original quote was delivered quickly and the…

Date of experience: 11 June 2020

Really good

They were very good and did the work very well, I would highly recommend.

Date of experience: 11 June 2020

A great service.

I’m just awaiting the follow up ref the 1 year cover. The installation was great and Sean was very good ref comms etc.

Date of experience: 11 June 2020

Great Company

Had a new boiler installed and couldn’t be happier. The engineer who quoted was very knowledgeable, the installation engineer…

Date of experience: 11 June 2020

Excellent service

Excellent service. Adam your engineer was very prompt and worked hard to get the job done in one day. Very pleased with…

Date of experience: 11 June 2020

A little hick up with radiator…

A little hick up with radiator temperature and slight loss of water pressure but running alright at the moment.

Date of experience: 11 June 2020

Another very satisfied customer of UK Boiler Care

The engineer Ben who came to install the boiler done a superb job, in some difficult situations he over came the obstacles…

Date of experience: 21 February 2020

Needed boiler urgently

Needed boiler urgently, UK Boiler Care were able to supply and fit very quickly, they installed a new boiler and also…

Date of experience: 13 February 2020

Great service and easy installation

Date of experience: 11 February 2020

Very good after service.

Date of experience: 08 February 2020

Very good expert boiler installation…

Very good expert boiler installation with personal aftercare.

Date of experience: 07 February 2020

Very pleased with the boiler and the…

Very pleased with the boiler and the staff at boiler care but a little disappointed with the engineer who fitted it.

Date of experience: 01 February 2020

Great job

First class, Ben the fitter arrived on time, got straight on with the Instalation. Once the boiler was fitted all the…

Date of experience: 31 January 2020

Very pleased

Date of experience: 31 January 2020

Excellent service

Date of experience: 30 January 2020

Highly Recommended and Very Professional

I did a lot of research before deciding which companies I had in to provide me a quote to replace my 20 year old boiler…

Date of experience: 27 January 2020

Amazing Caring Service From Start To Finish

My boiler was condemned on October 4th and I contacted my local council to help me pay for a new one. They were very slow…

Date of experience: 27 December 2019

This company i would have know problems…

This company i would have know problems recommending the workmanship was excellent price was very good and as for the…

Date of experience: 22 May 2019

Exceptional care

Exceptional care and attention to detail.

Date of experience: 19 May 2019

Perfect installation

Date of experience: 19 May 2019

Friendly and reliable company and…

Friendly and reliable company and people who fitted my boiler offering advice and support. It is very easy to contact…

Date of experience: 18 May 2019

Good job well done

Good job well done. No complaints and would recommend UK Boiler Care in future.

Date of experience: 16 May 2019

Very good service

Date of experience: 16 May 2019

Good service

Good service. Good tidy installation of the boiler and the pipe work Recommended

Date of experience: 24 April 2019

Excellent service

Excellent…

Date of experience: 17 April 2019